Delta Airlines – Pilot Sick Time Tracker
At Delta, I was tasked with designing a new sick time tracker for the 36,000 pilots. This was recreated from an extremely old mainframe application in poor repair. I interviewed about a dozen stakeholders and users of the sick time tracker. These interview/task analysis sessions were filmed and we wrote transcripts of the videos. These were distributed to the team and provided critical insights into how the users were using the software.
Unfortunately this project failed along with many others around that time due to the lack of data architects with mainframe experience on the project teams.